Account Deletion & Data Removal Policy

We Say Chat

Effective Date: October 15, 2026 Last Updated: October 15, 2026

At We Say Chat (operated by Clear Thoughts Concepts), we believe in your right to privacy, autonomy, and control over your personal data.

In accordance with Google Play Store User Data policies and Apple App Store Review Guidelines (Guideline 5.1.1(v)), this page provides clear instructions on how you can delete your We Say Chat account and request the permanent removal of your personal data.

1.How to Delete Your Account

Method A

Directly Within the App (Instant Deletion)

You can permanently delete your account directly from your mobile device at any time without needing to contact support:

  1. Open the We Say Chat application on your mobile device.
  2. Ensure you are logged into your account.
  3. Tap on the “Settings” icon located in your main navigation or menu.
  4. Scroll down and tap on “Delete Account”.
  5. A confirmation dialog will appear explaining that this action is permanent.
  6. Tap “Confirm” or “Delete” to finalize.

Result: Your account will be immediately deactivated and logged out. All associated profile and authentication records are permanently removed from our active database.

Method B

Web or Email Request (If App Is Uninstalled)

If you have uninstalled the application, no longer have access to your mobile device, or prefer to submit a deletion request remotely, you can request full account deletion via email:

  1. Send an email to our support team at: wesayapp@gmail.com
  2. Email Subject Line: “Request for Account Deletion - We Say Chat”
  3. In the body of the email, provide:
    • Your registered mobile phone number (including international country code).
    • Your registered display name (to help verify your identity).
  4. Our team may send a confirmation SMS or verification code to your phone number to ensure the deletion request originates from the verified owner.
  5. Once verified, our administrators will completely delete your account and all associated data within seven (7) business days. You will receive an email confirmation upon completion.

2.What Data Is Deleted

When your account is deleted (either via in-app action or email verification), the following personal data is permanently wiped from our production systems:

  • Phone Number & Authentication Records: Firebase Authentication UID and tokens.
  • Profile Data: Display name, age, gender, and contact preferences.
  • Profile Pictures: Images stored in our cloud storage buckets are permanently purged.
  • Contacts & Connections: Your links in other users' active contact lists are cleared.
  • Notification Tokens: Device push notification registration tokens (FCM) are unregistered and destroyed.
  • Support Messages: Past submitted support or inquiry tickets associated with your user UID.

3.What Data Is Retained (If Any) and Why

  • We DO NOT retain your personal chat history or profile data once an account is deleted.
  • Aggregate / Non-Identifiable Metrics: Fully anonymized system metrics (e.g., total historical count of sent messages without user identifiers or text) may be retained for general server load analytics.
  • Legal Compliance: In rare circumstances, if required by applicable Australian law, subpoena, or ongoing fraud investigation, transaction or technical logs may be retained strictly for the duration mandated by statutory regulations.

4.Questions & Support

If you experience any issues deleting your account or have questions regarding your data privacy, please contact our support team directly:

Clear Thoughts Concepts

1141 Dandenong Road, Malvern East, Victoria, Australia, 3145

Support Email: wesayapp@gmail.com

Phone: +61 3 9564 8331

Website: https://resolute-world-387010.web.app