Privacy Policy

This Privacy Policy explains how Clear Thoughts Concepts (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use the We Say Chat mobile application (the “App”) and associated online services (collectively, the “Service”).

We are committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and mobile application store guidelines (including Google Play Store and Apple App Store privacy policies).

By downloading, accessing, or using We Say Chat, you agree to the collection and use of information in accordance with this Privacy Policy.

1.Who We Are & How to Contact Us

• Company Name: Clear Thoughts Concepts
• Physical Address: 1141 Dandenong Road, Malvern East, Victoria, Australia, 3145
• Contact Email: wesayapp@gmail.com
• Telephone: +61 3 9564 8331

If you have questions, feedback, or concerns regarding your privacy or this policy, please contact our Privacy Officer at wesayapp@gmail.com.

2.Information We Collect

We collect only the information necessary to provide, secure, and improve our mindful communication platform:

A. Information You Provide to Us

• Phone Number: Required for account creation and secure authentication via one-time password (SMS OTP).
• Profile Details: Your display name, age, and optional gender selection.
• Optional Email Address: Provided for support, account notifications, or optional report summaries.
• Profile Photo: Uploaded by choice to personalize your in-app profile.
• Communication Content: Messages, discussion agenda items, importance/seriousness ratings, and scheduled messages sent between you and your approved connections.

B. Device Permissions

• Camera: Used solely if you choose to take a photo directly within the app for your profile picture.
• Photos / Media Library: Used solely to select an existing photo from your device gallery for your profile picture.
• Push Notifications: Used to alert you about incoming messages, chat responses, and connection requests.

C. Automatically Collected Technical Information

• Device Information: Device model, operating system version, and unique app instance identifiers.
• Diagnostic & Log Data: Crash reports, performance metrics, and network state to ensure app stability.

3.Purpose & Use of Your Information

We use the collected information for the following specific purposes:

• Authenticating your identity and preventing fraudulent accounts using SMS OTP.
• Facilitating real-time 1-on-1 mindful messaging, emotional/logical prompts, and structured discussion requests between you and your connected contacts.
• Delivering push notifications for incoming chats and connection requests.
• Processing customer support tickets and user inquiries.
• Detecting, preventing, and addressing technical issues, malicious activity, and violations of our Terms and Conditions.

4.Third-Party Service Providers (Sub-Processors)

We rely on secure third-party cloud infrastructure to operate the App. These providers process data solely on our behalf under strict confidentiality:

Google Firebase & Google Cloud Platform

• Firebase Authentication: Handles phone number verification and token issuance.
• Cloud Firestore: Stores encrypted account records, connections, and chat metadata.
• Firebase Cloud Storage: Stores user profile images securely.
• Firebase Cloud Messaging (FCM): Delivers push notifications to your device.
• Firebase App Check: Protects the backend from abuse and unauthorized access.

All communications between your mobile device and backend servers are encrypted in transit using industry-standard TLS/HTTPS protocols.

5.User-Generated Content & Privacy

Messages exchanged in We Say Chat are intended solely for you and the recipient you choose to message. We do not access, scan, or analyze private message content for commercial advertising purposes. Our automated mechanisms (such as emotional or calming guidance prompts) operate to facilitate mindful communication without human review of your personal discussions.

6.Data Retention & Account Deletion

We retain your personal information only for as long as your account is active or as needed to provide the Service.

You have the right to permanently delete your account and all associated data at any time:

A. In-App Deletion (Immediate)

1. Open the We Say Chat app.
2. Go to Settings > Delete Account.
3. Confirm your choice.

Upon confirmation, your profile details, profile picture, connection records, and authentication tokens are permanently removed from our active database.

B. Manual Request by Email

You may also request account and data deletion by sending an email from your registered contact address or stating your registered phone number to: wesayapp@gmail.com (Subject: “Account Deletion Request”). Requests are verified and fulfilled within 7 business days.

See our Account Deletion & Data Removal Policy for full details.

7.Age Limitation & Children's Privacy

We Say Chat is strictly intended for individuals who are 16 years of age or older. Our registration workflow requires entering an age of at least 16 years. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that a user under 16 has registered or provided personal data, we will take prompt steps to terminate the account and purge all associated records.

8.Your Rights Under the Australian Privacy Principles

Under the Australian Privacy Principles (APPs 12 and 13), you have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate, outdated, or incomplete information.
• Lodge a privacy complaint if you believe your privacy rights have been breached.

To exercise these rights, please contact us at wesayapp@gmail.com. If you remain unsatisfied with our resolution, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When updates are published, the “Last Updated” date at the top of this policy will be revised. Continued use of the App following posted changes signifies your acceptance of the updated policy.

10.Contact Information